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All products delivered by Tanfel are
guaranteed against manufacturing defects. This guarantee applies exclusively
by the replacement of the defective product (including their transport)
under the listed conditions afterwards.Report of defectIt is the Customer’s
responsibility to show the defect(s) met within one month following
the date of delivery of the product.
An official report of analysis and/or control must be written and transmitted
to Tanfel.
This written report must at least include the following elements:
· The reference of the Product and the production file.
· The date codes of the faulty batch
· The number of items presenting the indicated defect
· Reasons of the rejections (referring to the file or the basic
standard)
· Several photographs or scan showing the defect in the clearest
way possible and on several samples
Following this report an agreement of assumption of responsibility or
a request for further information is sent by Tanfel.
If the provided elements do not allow an immediate agreement of assumption
of responsibility or if the conformity of the product can be carried
out by the factory it can be asked to return the whole or part of the
batch at the expense of the Customer.
In any cases the Customer must preserve the defective products not yet
claimed until delivery of the replacement items after which the defective
items shall be destroyed if they were not asked in return.
(Attention the use of product judged to be defective and replaced according
to the guarantee is dangerous and violates customs’ regulations)Time
of replacement
In the event of proven defect, the items will be replaced or given in
conformity within a time equivalent to the initial time of manufacture
and shipping.
This time of replacement starts from the date of our agreement on assumption
of responsibility of the defect, and after reception of the contractual
elements.
Replacement cost.
In the event of proven defect, the replacement of the product and their
transport will take place free of charge for the Customer.
Subject to absence of litigation of payment, a Credit Note for the defective
items will be emitted at the same time as an invoice of replacement
and the two documents are being enclosed in the shipment of the replacement
products. Thus the Credit Note and the new invoice come to be compensated
in the accounts of the Customer.
1) Quoted prices are based on information furnished or assumptions made
during time of quotation. Additional requirements or changes may affect
price and scheduling following thorough data review.
2) The maximum liability for products produced and delivered shall not
exceed the face value of the purchase order.
3) Lead times begin upon completion of engineering review and or sample
approval.
4) Cancellation charges are based on percentage of job completed (this
includes NRE and Test Charges)
5) Upon issuance of purchase order, customer understands and agrees
to the conditions listed above.
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